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The Vivos Institute®

SMS Privacy Policy

Effective Date: January 1, 2026

Contact Email: ce@thevivosinstitute.com

This SMS Privacy Policy explains how The Vivos Institute® (“we,” “our,” or “us”) collects, uses, and protects your personal information in connection with SMS text messages delivered through our messaging platform. This policy applies only to SMS communications and does not govern other forms of communication or services provided by The Vivos Institute.

1. Information We Collect

When you opt in to receive SMS messages from us, we may collect personal information you voluntarily provide, including your name, mobile phone number, email address, and communication preferences. We may also collect limited engagement data, such as link interactions, to assess message performance and improve our communications.

2. How We Use Your Information

Your information is used to:

  • Send educational updates, reminders, and service-related notifications

  • Share course information, event invitations, and relevant program announcements

  • Deliver marketing or promotional SMS messages where consent has been provided

  • Improve messaging relevance, effectiveness, and user experience

SMS Opt-In Details:

We obtain explicit consent to send SMS communications via our Contact Page ( https://thevivosinstitute.com/contact/). To opt-in, users must manually select two distinct checkboxes. These allow users to choose between receiving follow-up and general business communications and/or marketing communications from The Vivos Institute®, including educational content, course information, event updates, and promotional materials. Consent is recorded at the time of form submission.

Data Security and Handling: (SMS Data & Patient Data)

· No Data Selling: We do not sell, rent, or lease our patient lists (or SMS Data) or any individual user data to third-party companies, marketing firms, or data brokers.

· No Unauthorized Sharing: Your information is never shared with third parties for their own marketing purposes. Data is only shared with trusted partners when strictly necessary to provide our services (such as secure lab testing or payment processing) and only with your explicit consent.

· Secure Handling: We utilize industry-standard encryption and secure servers to ensure that your data—from your email address to your health history—remains protected from unauthorized access.

SMS Opt-Out & Stop Policy

We want to ensure that our communications remain helpful and never intrusive. You have full control over your SMS preferences at all times.

· How to Opt-Out: You may cancel the SMS service at any time. Simply reply “STOP” to any text message you receive from us.

· Confirmation: After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

· Help & Support: If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or you can get help directly at ce@thevivosinstitute.com or 720-399-9322.

· Carrier Liability: Please note that carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you.

3. Information Sharing

We do not sell, rent, or trade your mobile number or SMS opt-in data.

Your information may be shared only with trusted service providers strictly necessary to deliver SMS communications and support our messaging program (such as messaging platforms or compliance vendors). These partners are contractually obligated to protect your data and use it only for authorized purposes.

4. Eligibility

You must be at least 18 years old and a resident of the United States to enroll in The Vivos Institute SMS messaging program.

5. Policy Updates

We may update this SMS Privacy Policy from time to time. Continued participation in our SMS program after any updates constitutes acceptance of the revised policy.

6. Contact Us

If you have questions about this SMS Privacy Policy or our messaging practices, please contact:
ce@thevivosinstitute.com

By completing and submitting this order form, you acknowledge and agree to the following:

  1. Collection of Personal Data: You understand that in order to process your order effectively, we require certain personal information including but not limited to your name, contact details, shipping address, and payment information.
  2. Purpose of Data Collection: The personal data collected through this order form will solely be used for the purpose of processing and fulfilling your order, as well as communicating with you regarding your order status and related matters.
  3. Data Security: We are committed to safeguarding your personal information and maintaining its confidentiality. We utilize industry-standard security measures to protect your data against unauthorized access, disclosure, alteration, or destruction.
  4. Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to outside parties unless necessary for order fulfillment (e.g., shipping companies) or as required by law.
  5. Data Retention: Your personal data will be retained only for as long as necessary to fulfill the purposes outlined in this disclaimer or as required by applicable laws and regulations.
  6. Consent and Authorization: By submitting this order form, you consent to the collection, processing, and storage of your personal data as described herein.
  7. Data Subject Rights: You have the right to request access to, correction of, or deletion of your personal information held by us. For any inquiries or requests regarding your personal data, please contact us using the provided contact information.
  8. Updates to Disclaimer: We reserve the right to update or modify this disclaimer at any time without prior notice. Any changes will be effective immediately upon posting on our website or notifying you directly.
  9. Acceptance of Terms: By proceeding with the order, you signify your acceptance of this disclaimer and consent to the processing of your personal data in accordance with its terms.

If you do not agree with any part of this disclaimer, please refrain from submitting the order form. If you have any questions or concerns regarding the handling of your personal data, please contact us before proceeding with your order.

Event Cancellation Policy for
The Vivos Institute®

Thank you for your interest in our programs at The Vivos Institute®. We understand that sometimes circumstances may arise that require you to cancel your participation. Please review our cancellation policy carefully.

Standard Cancellation Policy:

  • 100% Refund: Cancellations received within 61 days or more before the start date of the program will receive a full refund minus a 7% administrative fee.
  • 85% Refund: Cancellations received within 31 to 60 days before the start date of the program will be eligible for an 85% refund of the program fee minus a 7% administrative fee..
  • No Refund: Cancellations received within 30 days of the program start date will not be eligible for a refund.

Please Note: All cancellations are subject to an additional 7% administrative fee, regardless of how far in advance the cancellation is received.

Cancellation Process: All cancellation requests must be submitted in writing via email to ce@thevivosinstitute.com. Please include your full name, contact information, program name, and the reason for cancellation in your email.

Special Events: Please note that this cancellation policy is subject to change for special events. Specific cancellation policies for special events will be communicated at the time of registration and will supersede the standard cancellation policy outlined above.

Refund Processing: Refunds, if applicable, will be processed within 30 days of receiving the cancellation request. Refunds will be issued to the original method of payment used during registration.

Contact Information: If you have any questions or need further assistance regarding our cancellation policy, please contact us at ce@thevivosinstitute.com. We appreciate your understanding and cooperation regarding our cancellation policy. We look forward to serving you at The Vivos Institute® and hope to welcome you to our programs soon.