Tip Tuesday: Tracking Unscheduled Airway Patients in Your Dental Practice

Tracking Unscheduled Airway Patients in Your Dental Practice

How much revenue is your dental practice missing out on due to unscheduled treatment plans? Don’t let your patients fall through the cracks! Luckily, Vivos Practice Advisory Services has several solutions that can help you get unscheduled patients in the office and revenue on schedule. 

For example, having a policy in place for following up is crucial to engaging with unscheduled patients that have not accepted treatment. Once a month, generate a report of patients with unscheduled treatment, filtering by code. These patients should be placed on a tracker for outreach with detailed notes of the contact type and conversations you will have, including preferred secondary follow-up times/dates. Continued scheduled contact reassures your patients that the treatment plan you’ve spent hours preparing for them is valuable to their overall health. Honest urgency needs to be communicated.

The following three recommendations can also help you improve your approach:

1. Establish the value of treatment.
2. Reiterate your concerns.
3. Track and follow up

Download the one sheet below to learn even more about how these can help you reengage with untreated patients!

Ashleigh Thomas

Regional Manager for Practice Advisory


Ashleigh was raised by a dental practice manager and has been in the dental industry for 18 years. By operating and managing a variety of dental practices—from private practice to dental support organizations—she has learned how the organization and management of an office impact the lives of each team member and patient. Her drive is wanting to make the dental world better than she found it. She believes with effective leadership, teamwork, and communication, as well as consistent systems, any practice can thrive and grow.

Important Announcement for VIPs!

Starting on August 1, customers based in the US will no longer be able to order appliances from Aurum.

Do you need support? 

Call your practice advisor or the help desk at (720) 399-9322.

We can help you!

Hear from Incredible Speakers and Enjoy Entertainment at the Breathing Wellness Conference!

Days Until the Conference








You’ve saved the date. Now it’s time to register before seats run out! Earn CE, enjoy the sunshine, and take part in once-in-a-lifetime education and entertainment!

Don’t miss your chance to connect with this amazing lineup of speakers:

Register with the promo code CANCUNVIP before it’s too late.

The Airway Integration Tour is coming to Texas! Register for Dallas or Houston today!

Vivos Caravan

Here’s why you need to attend the Airway Integration Tour!

  • Earn CE credits
  • Participate in team-building exercises
  • Improve your patient experience
  • Increase case acceptance
  • Provide a better understanding of each person’s role, responsibility, and importance
  • Reduce patient visits with increased productivity
  • Network with other VIPs

We are visiting 25 cities across the US!

Join us and bring your team for an informative and team-building training event that will help you transform your practice! Click the link below for a location near you.

Join Us for Invaluable In-Person Training at the Vivos Institute!


Sessions 1–3 Practical


Our Live Practical Course is available to all Vivos VIPs who have completed Sessions 1–3 virtually. This is a hands-on course where you will review everything learned from Sessions 1–3, go through the record process as a patient, and take the records as the doctor. You will also get hands-on training with Vivos guides and the DNA, mRNA, and mmRNA appliances.

Check out exciting upcoming events and webinars on our Thursday email from The Vivos Institute!

New Webinars Coming This Week!

Join us! You will learn the importance of addressing TMJ health. Regardless of your experience level, TMJ awareness and diagnosis are key when addressing OSA and the utilization of any appliance and/or appliance therapy. Biometric technology is a key ingredient in identifying your patients’ TMJ health status.

The AIS team reviews key concepts in understanding the appliance adjustments and simple acrylic repairs, including device parts and their significance to the treatment, the function of each tool required to adjust the appliance, best practices for the appliance adjustments, and the basics of acrylic repairs for chairside application.

Are you looking for a new CBCT?

Check out this offer from our partners at Planmeca.

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