Knowledge Center

Airway Intelligence Services

Warranty/Repair Form Process

The Warranty/Repair form should be used any time a Vivos System appliance needs a warranty claim or is outside of the warranty period and requires a repair order for something that has malfunctioned, been damaged, or needs any sort of modification. For example, you...

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How to Order a Rescue Appliance

How to Order a Rescue Appliance

How to Order a Rescue Appliance Ordering a rescue appliance can be part of the original RX order. Aire allows a provider the option to order a Vivos Rescue appliance either before or after a Vivos Appliance order is placed. To do so, please open a new or existing...

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How to export to a STL file for iTero

How to export to a STL file for iTero

Here is a quick step-by-step guide on exporting to a STL file for your iTero Log in to your MyAligntech account at www.mycadent.com. Click Orders on the top-left, then select Orders List. Look under the Completed scans area. Find the iTero Case ID and click on the...

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Customer Complaint Record

Customer Complaint Record

Customer Complaint Record We want to hear about it!Your feedback allows us to move forward with correcting quality issues. It provides us with a process for innovation, continuous improvement, and customer satisfaction. The customer complaint record is a form that...

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AI FAQ on appliance screw types

Have questions about the screw types used in our Vivos Appliances? Watch video below to find out more! Braden and Vicky from our Airway Intelligence team answer common provider questions regarding what the various screw types are and how they might be used in...

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AI CBCT What You Should Know

AI CBCT What You Should Know

Dental Cone Beam Computed Tomography (CBCT) technology has changed dental radiographic imaging, empowering dentists to treat their patients more effectively. This technology has allowed dentists to move from pure diagnosis to planning treatment simulations. When...

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AI CBCT Common Questions

AI CBCT Common Questions

CBCT RequirementsWe recommend that Vivos Integrated Providers either have a CBCT in their clinic that takes images or refer the patient to a third-party imaging center or provider who can capture the required anatomical landmarks. We often get questions around CBCT...

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Appliance Quality Control

Appliance Quality Control

Appliance Quality Control Our goal is to deliver excellence to you in every aspect to make you successful in changing and saving lives! That’s why each VIP will receive an appliance survey card with every DNA and mRNA appliance. This card includes the lab's logo and a...

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