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Tip Tuesday

Tip Tuesday: Join Us For A New Webinar

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Join Us for a New Webinar This Week!

AIS Presents appliance selection

Friday, December 17
12 PM MDT

Join Airway Intelligence for this exciting webinar, which will include a deep dive into appliance selection and how to choose the best appliance for your patient. The AI team will also be reviewing the mmRNA!

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Tips for Successful Financial Arrangements

Financial arrangements can be intimidating, but they don’t have to be! Remember, the purpose of the financial discussion and plan is to help a patient develop a plan to handle the cost of​ treatment in a way that will work for both the patient and the office. The outcome of a successful financial plan is a​ patient who is able to get the treatment they need and an office that is financially viable with net collections equal to net production.

Here are some great frequently asked questions.

A good financial coordinator knows the importance of working with a patient and helping them to find a way to get the treatment that they need. ​

People often think that the role of the financial coordinator is to “get the money” and that the only way to do this is to be very business-like and matter-of-fact about​ the cost of treatment. This is not true! ​

A truly good financial coordinator is able to build a relationship with the patient, partners with the patient, and is willing to work hard with them to help them find a way to pay​ for needed treatment. A good financial coordinator also understands that the patient NEEDS this treatment and that if they don’t get the treatment now, things will get worse. ​

Choosing the right person to present your financial treatment plans is critical to the success of your practice. This team member can’t be afraid to present large fees and must be confident when doing so. What might be a lot of money to them may not be a lot of money to the patient. Sometimes we can be the biggest barrier to getting great case acceptance, and this is exactly where it starts.

Make sure that you have discussions about finances in a private area where team members, the doctor, and other​ patients cannot hear.​

People will be more honest and open in a private setting, and you will be better able to help​ them find a solution. ​

Stress Urgency! The doctor is not the only one that should be stressing the importance of getting started on treatment today. Make sure the message is consistent across the board. Always include “Dr. Smith is very concerned” in every conversation you have with the patient. When the patient knows things are coming directly from the doctor, they will be a lot more likely to accept the treatment you’re presenting.

Give the fee with confidence! For example, “Okay Mrs. Smith, your total investment today will be $10,000.00.”

Pause! Give the patient time to process before offering ANY payment plans. They might be thinking of money to transfer from one account to another (e.g., that family member that offered to help them as they take their first steps to improve their overall health).

If finances are a concern, make sure to reassure the patient that you are going to do whatever it takes to fit the treatment into their budget so they can get started on treatment TODAY.

Be flexible: The more options you present, the more likely we are to get patients started on treatment today. Offer third-party financing companies other than CareCredit. Other lenders often have different criteria for credit approvals (e.g., lower credit scores and larger loan amounts).

Don’t be the bank: Always try and get patients funded in full via third-party financing programs before you do anything in house. We never want to allow the possibility of damaging the patient-practice relationship, and this most commonly happens because of financial situations gone bad.

Complete financial applications in office with the patient: The last thing you want to do is send the patient home with a brochure and instruct them to do it on their own.

Be flexible: The more options you present, the more likely we are to get patients started on treatment today. Offer third-party financing companies other than CareCredit. Other lenders often have different criteria for credit approvals (e.g., lower credit scores and larger loan amounts).

Don’t be the bank: Always try and get patients funded in full via third-party financing programs before you do anything in house. We never want to allow the possibility of damaging the patient-practice relationship, and this most commonly happens because of financial situations gone bad.

Complete financial applications in office with the patient: The last thing you want to do is send the patient home with a brochure and instruct them to do it on their own.

Get Your Cases in Before the End of the Year!

Lab Holiday Schedule/Closures 2021

Aurum

12/27/21, 12/31/21

No cutoff date. Lab tries to get every appliance out the door before the end of the year. 

 

JDL

12/27/21–12/31/21
(return on 1/3)

Cutoff for fabrication of new appliances is 12/13/21 in order for the lab to get the appliance out before the end of the year.

 

5 Star

12/23/21–12/24/21,
12/31/21

Cutoff for fabrication of new appliances is 12/13/21 in order for the lab to get the appliance out before the end of the year.

Apex

12/24/21

Cutoff for fabrication of new appliances is 12/8/21 in order for the lab to get the appliance out before the end of the year.

 
 

Gergens

12/24/21, 12/31/21

Cutoff for fabrication of new appliances is 12/1/21 in order for the lab to get the appliance out before the end of the year.

 

SML

12/24/21

Cutoff for fabrication of new appliances is 12/3/21 in order for the lab to get the appliance out before the end of the year.

 

STAA

Closure dates TBA

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Download Schedule

Register Now for Live Training

Our Live Practical Course is available to all Vivos VIPs who have completed Sessions 1–3 virtually. This is a hands-on course where you will review everything learned from Sessions 1–3 and go through the record process as a patient and take the records as the doctor.  You will also get hands-on training with Vivos guides and the DNA/mRNA appliance

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Exciting Webinars This Week!

Join us for these educational and interactive webinars hosted by the Practice Advisory team!

Patient Education Meeting

Wednesday, December 15
11 AM MDT

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Patient Education Meeting

Friday, December 17
9 AM MDT

What’s New with BIS

Join our Medical Billing Live Course! This elective course will cover everything from the basics of how to verify eligibility and benefits to how to have a peer-to-peer with an insurance company.

January 27, 2022

Denver, CO, at The Vivos Institute

Check out vivosbis.com to see what our packages include!

Not only will you receive BIS, but all of your packages also come with our new cloud-based software: AireO2. You can utilize all medical forms electronically and send patient forms directly to your patients to fill out before they even step in the door.

Get $300 off set-up costs with BIS through the rest of the year! Use the coupon code SilverVIP, GoldVIP, or PlatinumVIP based on the package you choose.

As always, reach out to medicalbilling@vivoslife.com to schedule an AireO2 demo today and learn more about BIS!

Did you know?

Tools, assets, and marketing materials are available to you!

Simply click on the Marketing Materials portal in your Aire account to order materials for your practice! You can access brochures, folders, banners, articles, and more.

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Event Cancellation Policy for
The Vivos Institute®

Thank you for your interest in our programs at The Vivos Institute®. We understand that sometimes circumstances may arise that require you to cancel your participation. Please review our cancellation policy carefully.

Standard Cancellation Policy:

  • 100% Refund: Cancellations received within 61 days or more before the start date of the program will receive a full refund minus a 7% administrative fee.
  • 85% Refund: Cancellations received within 31 to 60 days before the start date of the program will be eligible for an 85% refund of the program fee minus a 7% administrative fee..
  • No Refund: Cancellations received within 30 days of the program start date will not be eligible for a refund.

Please Note: All cancellations are subject to an additional 7% administrative fee, regardless of how far in advance the cancellation is received.

Cancellation Process: All cancellation requests must be submitted in writing via email to ce@thevivosinstitute.com. Please include your full name, contact information, program name, and the reason for cancellation in your email.

Special Events: Please note that this cancellation policy is subject to change for special events. Specific cancellation policies for special events will be communicated at the time of registration and will supersede the standard cancellation policy outlined above.

Refund Processing: Refunds, if applicable, will be processed within 30 days of receiving the cancellation request. Refunds will be issued to the original method of payment used during registration.

Contact Information: If you have any questions or need further assistance regarding our cancellation policy, please contact us at ce@thevivosinstitute.com. We appreciate your understanding and cooperation regarding our cancellation policy. We look forward to serving you at The Vivos Institute® and hope to welcome you to our programs soon.